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TermsConditions

Welcome to action mobile website / application. Please read these terms and conditions related to the use of this site / application (terms and conditions) carefully. Please do not continue using the site / application and / or the services, if you do not agree to the terms and conditions. Your continued use of the site / application and / or services indicates your agreement to the terms and conditions.

Introduction

Welcome to Action Mobile’s website / application. Please read these terms and conditions related to the use of this site / application (terms and conditions) carefully. Please do not continue using the site / application and / or the services, if you do not agree to the terms and conditions. Your continued use of the site / application and / or services indicates your agreement to the terms and conditions. Action Mobile reserves it’s right to make any changes/amendments to the Action Mobile website / application, and these terms and conditions, willingly, at any time. Each time you access the Action Mobile website or use the app, you must review the current conditions that apply to your transactions, and those relevant to the use of this website / application. If you no longer accept these terms, or any future modifications thereto, you must cease accessing the Action Mobile website or using the application. Hence, it will be understood from the continued use of the Action Mobile website / application that you automatically agree to these terms and conditions. If, for any reason, we have reason to believe that you do not comply with these terms and conditions, we may, at our absolute discretion, prevent you from accessing the Action Mobile site / application immediately, and without the need for prior notice. It is expressly forbidden to tamper with the Action Mobile site / application, distort the user’s identity, use the data of purchasing agents, or perform fraudulent activities through the site / application in any way. Disclaimers and limitations: As a user, customer or member of the Action Mobile site / application, you hereby declare that you are at least 18 years of age, and that you are of legal age to enter into a binding contract. You hereby assert that you are not a person prohibited from contracting, and that the owner of the account is authorized to use it. By accessing the Action Mobile website / using the application, you expressly acknowledge that such use is at your personal risk, and that the Action Mobile site / application, its subsidiaries, subsidiary companies, designers, officials, managers, employees, agents, or content providers from other parties, designers, contractors, distributors, merchants, sponsors, licensors, or the like, collectively or individually, including their partners (Action Mobile partners, Action Mobile site / application mobile application), cannot guarantee that the service is not interrupted on the Action Mobile website / application, or that it is free from errors . Neither the Action Mobile website / application nor its partners mentioned above, guarantee the accuracy, safety or entirety of the content provided on the Action Mobile website / application, or the products or services offered for sale on the same site / application. No oral or written information provided by the Action Mobile website / application or its partners constitutes a warranty of any kind. The Action Mobile site / application, nor its partners, and under no circumstances, bear responsibility for any direct, indirect, incidental, special or consequential damages resulting from the use, or inability to use, including but not limited to, relying on any information obtained from the Action Mobile site / application that leads to errors, omissions, interruption, deletion or damage to files or viruses, delay in operations or transfers, the cancellation of orders/requests, or delays in delivery times, or any performance failure by Action Mobile or Action Mobile site / application, or their partners. This limitation of liability applies to any procedure, whether it is in the contract or in any other claim, even if the authorized representative of the authorized Action Mobile site / application is informed, or if he is aware of the possibility of such damages.

Through this document, you hereby acknowledge that this subheading applies to all content, goods and services available on the Action Mobile website / application. This site / application is intended for use by persons located in the Hashemite Kingdom of Jordan, and Action Mobile does not provide any guarantee that the site / application is available for use outside the Hashemite Kingdom of Jordan. In the event that you are outside the Hashemite Kingdom of Jordan, you use the site at your own risk. The site / application includes the PUBLIC AUCTION service, which involves Action Mobile offering products on the site / application during a specific time period, and then selling it to the user/member who offers the highest amount during this period. The cost of each bid is 0.25 dinars from your cash wallet, and this will be transferred to the auction portfolio. The bid value is 0.10 dinars. You can use your auction portfolio with business rewards or cashback 10 days after the auction ends, from the main branch. For the subscriber / member who obtains a device from the auction, the amount that was stated during the bidding process will be deducted from the final amount that the device recorded. As for the (Action Souq) service: It involves offering products related to mobile devices, whether new or used on the Action Mobile website / application by (users / members) of the Action Mobile site / application. Action Mobile relinquishes its full responsibility for any sale made between (users / members) in terms of financial transactions between (users / members) and / or the collection of the amount as agreed upon among them. Action Mobile also disclaims responsibility for any defect and / or damage, to the product offered for sale, or the fact that the product does not match the product offered for sale among (users / members). To Subscribe / Register on Action Mobile’s website or application: You become a member of the site / application, and in order to register and benefit from the Action Mobile’s services and offers, you must, as part of the registration process,: 1. Indicate your agreement to these terms and conditions. 2. Provide your contact information and evidence thereof. 3. Provide any type of documentation as deemed appropriate by Action Mobile. 4. You agree to accept all and any responsibility for all activities that occur under using account or your password. 5. You are responsible for maintaining the confidentiality of your account and your password, and responsible for placing restrictions on third parties' access to your account.

You may not use your Action Mobile account for fraudulent, improper purposes, or for any other purposes competitive of Action Mobile. You must notify Action Mobile directly via e-mail ([email protected]) of any unauthorized use of your account on Action Mobile or the Action Mobile site / application. Action Mobile reserves the right to refuse or cancel the registration of any person on this website / application, or to remove any person from the site / application, or to prevent any person from using the site / application, for any reason and may also limit and / or end anyone's ability to use the site / application for any reason, and / or limit and / or terminate your use of the site / application at any time without prior notice. Action Mobile does not warrant or guarantee that your use of the content available on this site / application will not violate the rights of third parties not affiliated with Action Mobile. Terminating your use of the site / application is not a wavering from Action Mobile of any right or any compensation due to Action Mobile. Users’ Policies and Subscribers' Obligations: 1. The user acknowledges and undertakes to browse the site / use the application and / or the services as stipulated in the terms, conditions and the effective legislation. 2. The services and products provided by Action Mobile include, but are not limited to, information, correspondence, pictures, and sounds and these contents are provided on the site / application and / or as a result of accessing the site / using the application. 3. The user acknowledges that he may not under any circumstances use the site / application and / or services in a manner contrary to the stipulations of the terms and conditions. 4. The user acknowledges and undertakes to use the site / application, and / or services, and / or products, for personal uses. Users also undertake not to use the site / application, and / or services, and / or products for commercial purposes, unlawful competition, and / or for illegal purposes, and / or in a manner that violates public security and / or safety, or in violations of the applicable legislation, and / or to offend Action Mobile, its partners, agents, distributors, service providers, content providers, and / or any of its subscribers or customers.

Privacy Statement (Data Protection):

Your privacy and the security of your personal information are very important to us. Action Mobile and the Action Mobile website / application are aware that you care about how to use and share your information, and we appreciate your confidence that we will be careful and rational in this regard, and within the framework of good practice and compliance with applicable laws. Accordingly, by visiting the Action Mobile website / application, you agree to accept the practices stipulated in the privacy statement. The information you provide to us: We receive and store any information you enter and register on the Action Mobile website / application, or which we obtain it in any other manner. You can always choose not to mention certain information, and this can result later in the inability to take advantage of many of the benefits that we provide, taking into account that we use the information you provide for legitimate purposes, such as responding to your requests, and for marketing purposes for you in the future, as well as improving the experiences of our stores, and in order to communicate with you.

Automatic information: We receive and save certain types of information when you visit our website or our application, for example, like many websites and smart applications, we use (cookies, which are unique identifiers that we pass on to your device to enable our systems to recognize your device, and provide you with certain advantages) and we obtain certain types of information when your web browser accesses the Action Mobile website / app. Information about our customers is an important part of our business, and we do not sell it to others, yet we only share customer information as needed for the legitimate purposes of our business. Third parties that are involved in the provision of the service: We always employ companies and other individuals to perform specific functions on our behalf, such as responding to requests, delivering parcels, sending mail, email and text messages, removing duplicate information from customer lists, analyzing data, providing marketing assistance services, and providing search results and links (including paid listings and links), processing credit card payments and providing customer service. Accordingly, they have access to your personal information which is necessary to perform their duties, and which is not for use it for any other purposes, and upon access to the website or use of the Action Mobile application you agree to this practice on our part. Promotional offers: Sometimes we send offers to selected groups of customers. We also disclose the account and any other personal information when we believe that this disclosure is appropriate in compliance with the law, or for the implementation of our terms and conditions, or other agreements, or to protect the rights, property or safety of the Action Mobile site / application, its users or others, and this includes the exchange of information with other companies and institutions, in order to prevent fraud, and reduce other credit risks. We use a third-party payment system that complies with applicable international standards. In order to protect your information from unauthorized access, such as accessing your password and your device, please make sure to log out when you have finished using any device that is not affiliated with you. We may amend this privacy statement from time to time, so please visit the page regularly for the latest amendments.

Special terms and conditions:

Product display / colors: Action Mobile website / application tries to display the product images displayed on the website / application as accurately as possible. However, we cannot guarantee that the displayed color will match the actual product color as the display color depends in part on the monitor you are using. Pricing and Choices: In general, the prices and choices displayed on the website / application are identical to the prices and choices found in our stores, but, natural, this does not prevent the occurrence of a difference. Keeping in mind that prices and offers are generally subject to change at any time, there are no changes in any order that has already been placed. Product prices do not include delivery costs, these (if any) will be added to the customer's invoice depending on the current pricing structure (available on request). It is agreed that all prices on our website / our application include all sales taxes stipulated in the constitution of the Hashemite Kingdom of Jordan.

Errors on our website / in our application: errors in prices and other errors (such as errors in product specifications, availability, or any similar issue) are corrected as soon as they are discovered, and the Action Mobile site / application at its discretion, reserves their right to cancel any purchase orders made in any way, whether complete or incomplete, whereby any fully paid amounts are refunded, even with final confirmation of implementation from us, and collection of fees from your credit card. If the purchase fees have already been collected from your credit card, and the order was canceled later for any of our reasons, Action Mobile will return the balance to your credit card account, according to the amount paid and registered with us, applying the policies that your bank executes to inform you when this is amount is returned to your account.

Methods of Payment:

Here are the possible payment methods for your orders:

1. Credit / Debit Card online (the amount will be deducted from the card at the end of the payment process) 2. Cash / Payment on delivery (the amount will be charged when the product is delivered to you). 3. Pre-booking with a credit card, whereby you will be billed at the time you pre-book. 4. Using the Action Mobile wallet (charged with money by Action Mobile for use in purchasing products and using related services on the Action Mobile website / application only). 5. Refunds due to cancellation are made by Action Mobile or the Action Mobile website / application for permissible reasons, shall be in the same manner as the original payment method in line with the following conditions: - If the purchase is paid for by credit / debit card, the money will be automatically returned to your bank, and this usually takes 10 to 40 days after Action Mobile begins the refund process, depending on the flow of procedures at your bank. - For any refunds allowed from Action Mobile from Action Mobile, the money will be refunded in the same method used for payment, and at the same value of the item that is purchased , deducting only the shipping fee from it. - Refunds are subject to the schedules set by the bank you are dealing with, and accordingly, Action Mobile is not responsible for any delay once the order to return the amount to the bank is issued by Action Mobile. Please contact your card issuer for more information.

Using PROMO CODES Unlike credit or debit cards, the promotional codes used are discounted at the time the purchase order is issued. The available balance of promotional codes for purchase from the Action Mobile website / application is used automatically to pay the total purchase amount. or part thereof. Promotional codes must be used before the predefined expiration date, and for one transaction only. Promotional codes may not be replaced in the event that they are lost, stolen, deleted, or the purchase process is cancelled or the purchase returned. If the price is lower than the value of the promotional codes, the excess value of the promotional codes will not be refunded. Special promotional codes may not be used in Action Mobile except through the Action Mobile website / application.

Verify that your purchase order is correct: We reserve the right to refuse any purchase order submitted by the customer to us, and after submitting the request and reaching our electronic shopping cart, we will verify the information you provide to us, to validate its authenticity, by verifying the payment method or shipping address. We also reserve the right to refuse any request submitted by the customer to us, and we have the right to control the quantities of the purchase order, and/or limit them. without providing any justification. If we reject the request, we will attempt to notify you using the email address or phone number you provided to us in the contents of the order . Normally, nothing will be charged to your credit / debit card if we reject the order, but we will refund any amount if it has been deducted from your card. Acceptance / Confirmation: Receiving an electronic confirmation, or a confirmation in any other form, for an order, does not imply that it is a final acceptance from us, or even a final confirmation of our offer to sell. Action Mobile website / application reserves the right, at any time, and after receiving the request, to either complete its acceptance or refuse it for any reason. Order limits / quantities: Action Mobile may, at its absolute discretion, limit, cancel or reduce the quantities purchased for each person, per family, or per order. These restrictions may be made on requests issued from the same account on the Action Mobile website / application and / or requests using a credit card with the same data and / or requests that use the same billing or shipping address, and / or all of the above. In the event that we make a change to an order, we will attempt to notify you by email, phone, or to the billing address listed at the time the application is submitted, or all of them together. We also reserve all rights to limit or prohibit any requests to any extent if we have any doubt that you are a distributor or dealer, or for any doubtful purposes that are detrimental to us. Shipping and delivery: Shipping and / or delivery is only available within the Hashemite Kingdom of Jordan. The goods and / or services are shipped and / or delivered by a third party, therefore the user acknowledges that the duration of the delivery and / or shipment is subject to the control of a third party, without any responsibility on Action Mobile. Shipping, delivery fees and taxes are calculated according to effective laws and regulations. The method of delivery shall be in-line with the stipulations when you purchase the goods and / or services, and / or according to what Action Mobile deems appropriate. Replacement policy: - If the product has not been used, and is in the original condition it was before the purchase, the customer may return it within 48 hours from the date of purchase, and obtain a balance with Action Mobile, provided that the customer submits the original invoice. - If the product was purchased as part of a package / offer, all items listed as part of this package / offer must be returned together in the same condition mentioned in the above point. - Your balance with Action Mobile will be determined according to the method of purchase (i.e. if the purchases were made online, the balance will be available through the company's online store, and if the purchases were made in the store, the balance is granted through the retail store). However, the balance in question must be used in full and in one payment within 30 days of its issuance.

Warranty policy:

For all accessories, the relevant manufacturer's warranty applies, provided that Action Mobile provides all possible assistance and support to the customer, though the original bill must be submitted to Action Mobile. For mobile devices (including tablets, phones, etc.): the warranty applies by providing the product and the receipt voucher to Action Mobile, inspecting it, and verifying it within a 7-day period. It has the right to repair or replace it, provided that it is within the warranty period granted from the date of the original invoice, which must be submitted. All customers can take their devices to the nearest Action Mobile service center, or the website / application from which the mobile device was purchased. Purchases made through the online store can also be sent to the nearest Action Mobile retail store. Excluded from the warranty coverage is any damage or impairment resulting from any accident, transportation, misuse, neglect, natural disasters, moisture, rust, or gradual damage due to normal use, modifications, improvements, or repairs in centers non-accredited with Action Mobile, or due to high voltage contrary to what is specified, or operation that is not consistent with the manufacturer's instruction manual.

Protecting price stability:

The policy for the protection and stability of prices applies to mobile phones purchased from Action Mobile retail stores, or the Action Mobile website / application, shall be applicable in the event that it changes within 48 hours from the date of receipt. Accordingly, please visit the same retail store from which the purchase was made, or call the relevant service numbers, within 3 days from the date the product was received and submit the original invoice. Telephones purchased at special offer, or as specific incentives, are not included in the price stability and protection system, and when the customer is entitled to the price stability protection system, the customer shall receive a voucher for the amount from the store which must be used within 30 days.

Conflict Resolution :

In the event of any conflicts, allegations or disputes arising or related to any transaction carried out on the site / application, or as a result of a violation, or implementation, or interpretation, or validity of the terms and conditions, or any part thereof (the dispute), the party at the receiving end of such a conflict must first try to settle it in good faith, by providing the other party with a written notification to one of the Action Mobile stores or by e-mail ([email protected]) describing the facts and circumstances (including any relevant documents) related to the dispute, and giving the other party a 30-day deadline, during which it must respond to the notice, or handle the dispute.

Both you and Action Mobile agree that these dispute resolution procedures are a prerequisite that must be applied before resorting to judicial procedures, or filing any lawsuit against the other party. These terms and conditions, and the relationship between you and Action Mobile, are subject to the laws of the Hashemite Kingdom of Jordan. The courts of central Amman (Qasr al-Adl) are the competent courts to look into any emerging dispute and / or conflicts. These terms and conditions are issued in both Arabic and English, and in the event of any difference between the Arabic version and the English version, the Arabic version shall be applicable.