Warranty policy

Warranty policy

  • For all accessories, the relevant manufacturer’s warranty applies, provided that Action Website "www.action.jo" provides all possible assistance and support to the customer, though the original bill must be submitted to Action Mobile.
  • For mobile devices (including tablets, phones, etc.): the warranty applies by providing the product and the receipt voucher to Action Mobile, inspecting it, and verifying it within a 7-day period. It has the right to repair or replace it, provided that it is within the warranty period granted from the date of the original invoice, which must be submitted.
  • All customers can take their devices to the nearest Action Website service center, or the website from which the mobile device was purchased. Purchases made through the online store can also be sent to the nearest Action Mobile retail store.
  •  Excluded from the warranty coverage is any damage or impairment resulting from any accident, transportation, misuse, neglect, natural disasters, moisture, rust, or gradual damage due to normal use, modifications, improvements, or repairs in centers non-accredited with Action Website, or due to high voltage contrary to what is specified, or operation that is not consistent with the manufacturer’s instruction manual.

 

 

 

Protecting price stability:

The policy for the protection and stability of prices applies to mobile phones purchased from Action Mobile retail stores, or the Action Mobile website, shall be applicable in the event that it changes within 48 hours from the date of receipt. Accordingly, please visit the same retail store from which the purchase was made, or call the relevant service numbers, within 3 days from the date the product was received and submit the original invoice. Telephones purchased at special offer, or as specific incentives, are not included in the price stability and protection system, and when the customer is entitled to the price stability protection system, the customer shall receive a voucher for the amount from the store which must be used within 30 days.

 

This Privacy Policy may change from time to time according to developments and urgent updates. It is your responsibility to be up-to-date with the most recent version of the terms and conditions.