Warranty policy
- For all accessories, the relevant manufacturer’s warranty
applies, provided that Action Website "www.action.jo" provides all possible assistance and
support to the customer, though the original bill must be submitted to Action
Mobile.
- For mobile devices (including tablets, phones, etc.): the
warranty applies by providing the product and the receipt voucher to Action
Mobile, inspecting it, and verifying it within a 7-day period. It has the right
to repair or replace it, provided that it is within the warranty period granted
from the date of the original invoice, which must be submitted.
- All customers can take their devices to the nearest Action
Website service center, or the website from which the mobile device was
purchased. Purchases made through the online store can also be sent to the
nearest Action Mobile retail store.
- Excluded from the
warranty coverage is any damage or impairment resulting from any accident,
transportation, misuse, neglect, natural disasters, moisture, rust, or gradual
damage due to normal use, modifications, improvements, or repairs in centers
non-accredited with Action Website, or due to high voltage contrary to what is
specified, or operation that is not consistent with the manufacturer’s
instruction manual.
Protecting price stability:
The policy for the protection and stability of prices
applies to mobile phones purchased from Action Mobile retail stores, or the
Action Mobile website, shall be applicable in the event that it changes within
48 hours from the date of receipt. Accordingly, please visit the same retail
store from which the purchase was made, or call the relevant service numbers,
within 3 days from the date the product was received and submit the original
invoice. Telephones purchased at special offer, or as specific incentives, are
not included in the price stability and protection system, and when the
customer is entitled to the price stability protection system, the customer
shall receive a voucher for the amount from the store which must be used within
30 days.
This Privacy Policy may change from time to time according
to developments and urgent updates. It is your responsibility to be up-to-date
with the most recent version of the terms and conditions.
